If you’ve ever got any queries associated with your web hosting package or you experience a problem with your websites, you’ll have to get in touch with the hosting provider’s client support team. It may not make any difference how soon they will reply when you've got a question of a general nature, but an issue such as a bungled app update, for instance, may lead to your site becoming broken or invisible online. And the longer you wait for the support team to lend a helping hand, the longer the website will be out of order. In case you offer services or goods online, any downtime will adversely influence your website and you may lose current or prospective clients. Many hosting providers, primarily resellers, answer trouble tickets and emails within 24 hours, but in the electronic realm that’s far too long, since customers will rarely come back to a website that isn’t working properly for extended time intervals.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can just forget about waiting around for hours, or even all day, to receive an answer to a client support ticket or an e-mail. Regardless of when you touch base with us, we’ll lend you a hand within sixty minutes max with any sales and technical enquiries that you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. As we are working 7 days a week, you will always get help in a timely manner and we understand precisely how crucial this is in the digital age. Shortly after you contact us, we’ll reply to your inquiries. If you face any technical challenge, we will rectify it instead of you, or we’ll provide you with all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we recognize exactly how critical it is to obtain prompt assistance, we guarantee that you won’t ever need to wait around for more than sixty minutes to get a reply to any support ticket that you send from your semi-dedicated server Control Panel. Actually, you’ll seldom have to wait for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – billing, technical or general. Also, our tech and customer support team will be at your disposal 24-7-365, which means that even in case you post a ticket during public holidays, you will always receive a blazing-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the information required to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you will never need to waste an entire day waiting around for an answer like you would with other hosting companies.