One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting around for hours, or even all day, to receive an answer to a client support ticket or an e-mail. Regardless of when you touch base with us, we’ll lend you a hand within sixty minutes max with any sales and technical enquiries that you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. As we are working 7 days a week, you will always get help in a timely manner and we understand precisely how crucial this is in the digital age. Shortly after you contact us, we’ll reply to your inquiries. If you face any technical challenge, we will rectify it instead of you, or we’ll provide you with all the needed information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we recognize exactly how critical it is to obtain prompt assistance, we guarantee that you won’t ever need to wait around for more than sixty minutes to get a reply to any support ticket that you send from your semi-dedicated server Control Panel. Actually, you’ll seldom have to wait for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – billing, technical or general. Also, our tech and customer support team will be at your disposal 24-7-365, which means that even in case you post a ticket during public holidays, you will always receive a blazing-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the information required to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you will never need to waste an entire day waiting around for an answer like you would with other hosting companies.