When your web hosting company offers live chat support, you will be able to speak with an agent live and find out useful information or get a problem resolved in a very timely manner. The key advantage of using chat rather than calling to talk with a live person is that you'll need just a computer with web access, so that you won't pay any rates if you are in another state or country. In addition, it is a lot easier to copy and paste info such as domains, usernames or error messages i.e. details which are sometimes difficult to share with the other party over the phone. The real-time chat is also a quicker option to contact the website hosting provider's support team in comparison to using a ticketing system. Last, but not least, if some problem needs more time to be dealt with, you can do something different while you wait for assistance on the live chat, so you won't lose time - something that is not possible when you are on the phone.

Live Chat Support in Hosting

As we believe that a lot of problems are often resolved if you talk with a live person, we provide a live chat service for all of our prospective and active customers. The chat is accessible every day and our customer care representatives will help you with a variety of questions and problems. In case you are not our client yet, you're able to learn more about our hosting packages and the website hosting environment in general so that you can make sure that your websites will function effectively on our servers. In case you already have an account and you've got some questions or you encounter any kind of troubles with any of our services, you'll be able to get in touch with us through the live chat and we will provide the necessary information or help you troubleshoot the problem. You'll have to open a trouble ticket for some issues which require more time or the help of a sysadmin, but for a variety of basic issues you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all of our future and active customers. If you're searching for a new hosting account, you are able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated hosting so as to choose the right package for your websites. If you already own an account with us, we will support you timely with general, billing and 1st level technicalmatters. Though in certain cases you may have to open a support ticket since there're troubles that cannot be resolved on the live chat, we will assist you with various common jobs, for example installing an e-mail account in an email client or redirecting one domain to another. As a result, you'll get prompt support and you will save a lot of time.