Integrated Ticketing System in Hosting
Our Linux hosting come with an integrated trouble ticket system, which is included in our custom-built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in the exact same location – invoices, web files, emails, support tickets, etc., eliminating the necessity to go through different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of mouse clicks without needing to sign out of your Control Panel. During the process, you can select a category and our system will offer you a variety of help articles, which will provide you with more info and which may help you solve any given problem even before you actually send a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more efficient to manage everything in a single place, so we have integrated a ticketing system into the custom Hepsia Control Panel, which is offered with each single semi-dedicated server account. This will permit you to handle the correspondence with our client service team together with your hosted content, which suggests that you won’t need to memorize an additional log-in name for a different interface. You will be able to submit a new ticket or to track down the status of an old one with no more than several clicks while you’re browsing the files hosted in your semi-dedicated account. In addition, you can look through older tickets using an intelligent search functionality or check relevant knowledge base articles, which contain solutions to commonly met difficulties. The built-in ticketing system is monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.