The accessibility to the customer and technical support that a hosting company offers can tell you a lot for the services that they offer as well. When you can use only emails and / or tickets, you have almost certainly come across some reseller and not the actual web hosting supplier. If this is the case, you'll have to wait for several days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get hold of the real web hosting company for additional assistance. When the provider can provide different means of communication with quick response time available at any time, they're almost certainly the top provider, not only a reseller. So you'll enjoy well-timed assistance and top-notch support since they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's always better to communicate with your website hosting company directly using your preferred way of communication.

24/7 Customer Support in Hosting

The customer and technical support services for all of our hosting plans are round-the-clock, so you can forget about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can call us, chat with a consultant or send an e-mail message. If you already have an account, you can open a support ticket on top of the other three ways of communication. You're able to select the best way to contact us based on what your location is or what device you use. We're able to assist you for more or less any hosting-related question that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

You can try out our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our representatives will assist you to find the most suitable plan or offer you details about our servers, in order to confirm whether the system requirements for your websites are met. When you're an existing customer, you can also contact us through e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these 2 methods of correspondence, you'll receive a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you've employed the hosting services of other service providers, even big ones, you will be able to compare the reply time considering that it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we supply feature 24/7 support via several means of communication and with a 1-hour maximum answer time guarantee. When you want to learn more about the plans or you have various general or billing questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat service and speak with a live agent. For solely tech problems that need the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to keep track of a certain matter. The response time for them rarely exceeds 30 mins, which means that you can forget about having to wait for a whole day to get help. Our support service is available for any kind of server-related issues, which includes the pre-installed software. When you want help with third-party apps, you may consider adding the Managed Services upgrade that we supply with all packages.