Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Solution Guarantee

  • Each ticket you submit to our technical help Dept will be answered in about one hour. The regular queries will be taken care of straight away. Yet, if the service question you have posted needs the aid of a qualified admin technician, we will address the ticket to him and will inform you about the delay.

  • Top quality support service
  • Top–class Client Support Service

  • Our customer support team will be on duty for you round–the–clock to to handle all support request tickets that you send to us. We offer customer support for all software applications that are pre–installed on your server. These include our custom made Online Control Panel, the selected Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • In the Online Control Panel that is available gratis with the virtual server, you will find a useful Help section, incorporating all you should learn about monitoring your sites and software packages. We have integrated a range of how to articles and video guides that demonstrate the basic site supervision responsibilities in an easy–to–understand form.