Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help Center integrated into your Online Control Panel features a selection of help articles and regularly asked questions. Aimed toward fixing any common issue that you could possibly come across, they are written by our support team of experienced techs.

  • Top quality support service

  • Educational Videos

  • For those who prefer to learn how to rectify a typically encountered issue by watching an instructional video, we have added a compilation of video tutorials to our Online Control Panel. All the training videos are concise and simple to grasp. They offer you visual presentations of different site administration actions.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 tech support service and come with a one–hour ticket response guarantee. Our competent tech support engineers will be at your disposal day and night and will resolve any issue that you may possibly have within maximum 1 hour after the helpdesk ticket submission. In most instances, a reply will be given to you within 20 minutes.