Technical Support Channels
A 1–Hour Response Time Guarantee
Every support request you send to us will be replied to within maximum 1 hour. If your support ticket or e–mail needs further assistance from a server admin, we will without delay forward it and leave a note to inform you that your matter is being worked on. If you make use of the Administration Services package, any of the server management tasks included there will be carried out at a time that is convenient for you.
A Premium–Quality Tech Support Service
Our help desk support team will be at your disposal 24x7x365 should you require assistance while working with our Online Control Panel or with any of the applications that we preinstall for you on the dedicated hosting server. And if you need help handling the day–to–day administration tasks on your server, you can take a look at our Administration Services package, that includes backup hard disk drive storage space, weekly OS updates, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Our Online Control Panel is installed by default for every Linux dedicated hosting server. Among its features is a very useful integrated knowledgebase that will walk you step by step on how to use it. Most instructional articles also video versions which show all the operations that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Online Control Panel.